The podcast covers how Nonviolent Communication (NVC) has been invaluable to me being of greater contribution to my clients as a financial adviser. A focus on client needs In the podcast, I talk about how I believe it is important to a client (& humans in general) to feel seen, to be heard and hear for the deeper meaning behind words; a focus on the client's problems & potential solutions rather than on the adviser and their life stories.
NVC Consciousness I also talk about how the consciousness of NVC as a tool to aid understanding is more important than a tool to manage or communicate with. NVC supports us to see and be ourselves more authentically and this is invaluable in interacting with clients. Also, the practise and commitment to internalise the principles and commitments of NVC over the years has led me to to be noticeably more present and be more relaxed physically, which is helpful in client meetings.
Moments of faltering I also talk about a client interaction when I have not been as successful at embodying these skills and lost my balance in a meeting.
Description and link to Podcast In this episode 2plan Wealth Management IFA Cleona Lira sits down with Ian Horne and Ollie Smith to explain how discovering non-violent communication enhanced her relationship with clients. The podcast is available on Itunes under 'Planning People'. Link to the podcast via SoundCloud.
Hope you enjoy listening- there are good sprinklings of humour throughout the podcast.